All payments are due at checkout via Paypal, AfterPay, Shop Pay, Gift Card or Debit/Credit Card.
Items will be shipped Monday thru Friday. Please keep in mind that products are made to order. Processing times are 3-7 business days.
For questions on orders that have been shipped, please reference your tracking number. Once an order leaves our hands, it enters the domain of shipping carrier, and the package is no longer in our control. If you have concerns about late or lost packages, Please contact us. We are not responsible for lost, stolen, delayed orders or orders damaged during shipping.
Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.
REFUNDS AND EXCHANGES
Due to the nature of the products, returns will not be accepted. We will only replace items that arrive defective within a 30 day window of the delivery date(this does not include damage from shipping). If item has been damaged during shipping, we encourage you to file a claim with the shipping carrier.
Any products that have arrived melted will not be refunded. We advise that you bring your package into your home as soon as you receive it to avoid any melting. If products arrive melted, pop them in the fridge for 30 mins.
Please read ingredients carefully! Know your allergies! Test a small patch of skin with a product and wait 24 hr. If an allergic reaction occurs, discontinue use! Please email us with any concerns.
FDA Disclaimer: These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition.
This website and information contained therein is designed to provide users with information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement.
Your use of this website and any information contained here within is entirely at your own risk and terraessentialsstore.com shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from terraessentialsstore.com agree to accept full responsibility for any results experienced from using them.