Shop Policies

PAYMENT

All payments are due at checkout via Paypal or Credit Card.

SHIPPING

Items will be shipped Mondays and Fridays. If you place an order on Sunday, your order will ship Monday. If you place an order on Tuesday, your order will ship Friday. Please keep in mind the products are made to order.

For questions on orders that have been shipped, please reference your USPS tracking number. Once an order leaves our hands, it enters the domain of USPS, and the order is no longer in our control. If you have concerns about late or lost packages, Please email us. We are not responsible for lost, stolen or delayed orders. 

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

REFUNDS AND EXCHANGES

Due to the nature of the products, returns will not be accepted. We will only replace items that are damaged.

Any products that have arrived melted will not be refunded. We advise that you bring your package into your home as soon as receive it to avoid any melting. If products arrive melted, pop them in the fridge for 30 mins. 

Please read ingredients carefully! Know your allergies! Test a small patch of skin with a product and wait 24 hr. If an allergic occurs, discontinue use! Please email us with any concerns.

Custom Orders

Custom Orders are accepted. To place a custom order just contact us!

Disclaimer:

FDA Disclaimer: These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. If you have a health concern or condition, consult a physician. Always consult a medical doctor before modifying your diet, using any new product, drug, supplement, or doing any new exercises.

This website and information contained therein is designed to provide users with information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement. 

Your use of this website and any information contained herewith is entirely at your own risk and terraessentialsstore.com shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from terraessentialsstore.com agree to accept full responsibility for any results experienced from using them.